Terms of Service

These terms are a contract between you and Sutrixa International [PLACEHOLDER: Pvt. Ltd. / LLP], a company registered in India ([PLACEHOLDER: CIN / LLPIN]), with its registered office at [PLACEHOLDER: registered office address], India (“Sutrixa International”, “we”, “us”). They cover your use of Velocity, our software that helps businesses research their market, create and publish content, find leads, send outreach email, make videos and report results (the “Service”).

If you use the Service for a company, you confirm you may bind that company, and “you” means the company. By creating an account or using the Service you accept these terms and our Privacy Policy.

• You must be at least 18 and give accurate sign-up details.
• Confirm your email address and keep your password safe. You are responsible for activity in your account and workspace, including by teammates you invite.
• Tell us at once at [PLACEHOLDER: support@your-domain] if you think your account has been used without permission.

• New workspaces get a free trial of 14 days, with no card required. When it ends, automation pauses until you choose a paid plan; your data is kept.
• Paid plans are billed monthly in advance at the prices on our pricing page. Customers in India pay in Indian rupees through Razorpay, and GST is added at the applicable rate. Everyone else pays in US dollars through Stripe; any local taxes are your responsibility unless we are required to collect them.
• Plans renew automatically until cancelled. You can cancel any time in Settings → Billing; you keep access until the end of the period already paid for. Fees already paid are not refundable except where the law requires.
• If a payment fails, automation keeps running for 3 days and then pauses until payment succeeds.
• We may change prices with at least 30 days’ notice; the new price applies from your next renewal after the notice period.
• Each plan includes monthly budgets for AI, video and lead data. When a budget runs out, the related work pauses until the next month or a plan change.

“Your Content” means what you or the Service on your behalf put into your workspace: brand details, uploads, research notes, leads, drafts, posts, emails, videos and reports. You own Your Content. You give us a limited licence to host, copy, process and transmit it only to provide and improve the Service for you, as described in the Privacy Policy.

When you connect social media accounts, a Google Workspace mailbox, Google Analytics or other services, you authorise us to act on those accounts as you direct, and you remain bound by those services’ own terms.

The Service uses artificial intelligence to draft content, score leads and suggest actions. AI output can be inaccurate, incomplete or similar to content made for others. You are responsible for reviewing output before it is published or sent. The Service is built so that a person approves posts, videos and emails before they go out; if you turn on assisted or automatic approval, you accept responsibility for what is sent under those settings.

As between you and us, you own the output generated for your workspace, to the extent the law allows ownership of it.

You agree not to use the Service to:

• send spam or unsolicited messages in breach of anti-spam laws (including the US CAN-SPAM Act, the EU ePrivacy rules and India’s telecom and IT rules), or ignore opt-out requests;
• publish unlawful, defamatory, deceptive, hateful or infringing content, or impersonate anyone;
• breach the terms of the platforms you post to, or create fake engagement;
• process special categories of personal data or children’s data through the Service;
• probe, overload or disrupt the Service, get around its limits, or copy or resell it without our written permission.

We may suspend a workspace that breaks these rules or puts others at risk, and we will tell you why unless the law or safety prevents it.

We own the Service, its software and branding. We aim to keep it available and secure but do not promise uninterrupted service. We may improve or change features; if a change materially reduces what you pay for, we will tell you in advance and you may cancel.

The Service depends on third-party providers (listed in the Privacy Policy), such as AI model providers and social media platforms. Their outages or policy changes may affect the Service.

Our Privacy Policy explains how we handle personal data. For personal data in Your Content (for example, leads and contacts), you are the data controller (data fiduciary under India’s Digital Personal Data Protection Act, 2023) and we process it on your behalf as a processor. You are responsible for having a lawful basis to collect and contact those people. A data processing agreement is available on request at [PLACEHOLDER: privacy@your-domain].

You may stop using the Service and cancel at any time. We may end these terms or suspend the Service for serious or repeated breach, non-payment, or where the law requires. After termination you can ask us to export Your Content for 30 days; after that we delete it as set out in the Privacy Policy, except where we must keep records by law.

Apart from what these terms say, the Service is provided “as is”. We do not promise any particular business result, such as leads, followers or revenue.

To the extent the law allows, neither party is liable for indirect or consequential loss, or loss of profit, revenue or goodwill, and our total liability under these terms in any 12 months is limited to the fees you paid us in those 12 months. Nothing limits liability that cannot be limited by law.

You will compensate us for claims by third parties arising from Your Content or your breach of the acceptable use rules.

These terms are governed by the laws of India. The courts at [PLACEHOLDER: city], India have exclusive jurisdiction, subject to any mandatory consumer protection rights you have where you live. Before going to court, please write to us so we can try to resolve the issue within 30 days.

We may update these terms. For material changes we will give at least 30 days’ notice by email or in the app; continuing to use the Service after that means you accept the new terms.

Questions: [PLACEHOLDER: support@your-domain]. Grievance officer: [PLACEHOLDER: name], [PLACEHOLDER: grievance@your-domain]. Sutrixa International [PLACEHOLDER: Pvt. Ltd. / LLP], [PLACEHOLDER: registered office address], India. GSTIN [PLACEHOLDER: GSTIN].